Whānau Ora Kaituwhana (previously known as Whānau Ora Navigators) are community-based support workers who walk alongside whānau to strengthen holistic wellbeing. Grounded in Te Ao Māori, they support hauora through culturally responsive advocacy, navigation, and connection to services, while upholding mana, whanaungatanga, and rangatiratanga. Their mahi empowers Māori and Pacific whānau to build capability, self-determination, and sustainable wellbeing outcomes.

Respected greatly, Kaumatua living in the rohe are assisted in gaining access to resources and building relationships in the community by taking part in group activities, Taurite Tū fitness programme that focuses on Strength and Balance, Wananga and Mate Wareware. Kaimahi promote the health and wellness of kaumatua to guarantee inclusion, socialisation and fulfilment.

In order to make a home warmer, drier, and healthier, the Healthy Homes Kaimahi works alongside whānau who fit the criteria and collaborates with them to complete an individualised action plan, and conducts an extensive housing assessment. After that, the Healthy Homes Initiatives assist families in obtaining the interventions required to improve their living conditions, particularly for their children.

Sexual Harm Kaimahi support tamariki, rangatahi and whānau affected by sexual harm up to the age of 18 years old. Appointments can be tailored to you needs.

Supports include:

• Provide access to community groups and other organisations that will contribute to enhance the outcomes for tamariki, rangatahi and whānau

• Access to key services such as counselling, access to GP and/or nursing clinic within AWS, ACC, coordinate and facilitate access to appropriate medical specialist agencies

• Establish a network of support for tamariki, rangatahi and whānau

• Act as a familiar contact during times of stress, using a holistic approach to advocate and support

• Safety plans and goals

• Advocacy and support through court or legal proceedings

Family Harm Kaimahi collaborate and advocate for individuals and whānau who are experiencing family and domestic violence. Referral via Arowhenua Whānau Services website.

Supports include:

• Working with individuals and/or whānau to establish safety plans and identify risk factors

• Providing a holistic wrap around service and establishing networks of support for those experiencing family harm

• Connecting individuals and/or whānau with Social Workers and Counsellors

• Collaborate and advocate for whānau in family harm

• Long-term support

• Advocacy and support through court or legal proceedings

Our ISR kaimahi offer safety planning support for individuals and whānau experiencing crisis from family violence. Arowhenua Whānau Services have a collaborative approach when developing a

ISR supports include:

• Creating a safety plan

• Assisting whānau with courts and processes

• Connecting whānau and/or individuals with professional services such as counselling, social worker and/or support kaimahi

(Referrals only via Oranga Tamariki)

Using a holistic approach, the Transition Kaimahi/Worker will support rangatahi to build resilience, navigate life transitions, move towards independence and be strongly connected to their community.

• Establish positive and trusting relationships with rangatahi, their whānau and the wider community

• Working collaboratively with outside agencies including iwi, community organisations, YMCA, Oranga Tamariki, Work and Income, training providers, employeers, sports clubs

• Responding to referrals from external agencies and undertaking needs assessments

• Goal setting and creating support/action plans for each young person

• Monitoring and recording progress, and reporting on this

Key outcomes will see rangatahi taking responsibility for choices and actions and engaging positively with their communities. The Transition Kaimahi/Worker will be tasked with facilitating outcomes by providing a positive and respectful environment that enables the rangatahi to work towards their goals.